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We want you to enjoy and feel confident in every product you purchase. If something isn’t quite right, we’re here to help. Please review our return and refund policy below.

RETURNS — U.S. ORDERS ONLY

We accept eligible returns within 14 days of delivery.

We understand that trying skincare means using it. Products may be gently used and still qualify for a return, provided they are returned in their original packaging.

We are unable to accept returns of products that have been substantially used, including products that are half-empty or nearly empty.

Please include each returned product in its original product box, along with any original packaging materials.

To initiate a return, please email support@bbaorganic.com with your order number and the item(s) you would like to return.

RETURN SHIPPING

Customers are responsible for return shipping costs.

You may arrange your own return shipping, or we can provide a prepaid return label. If we provide a prepaid return label, the cost of the label will be deducted from your refund.

We recommend using a trackable shipping method when returning an item.

ORIGINAL SHIPPING CHARGES

Original shipping charges are non-refundable, except when an item was received damaged or defective.

NON-RETURNABLE & FINAL SALE ITEMS

The following items are not eligible for return or exchange unless they arrive damaged or defective:

• Limited-edition and seasonal products
• Digital products once delivered

Books and journals may only be returned if they are in brand-new, unused condition and otherwise meet the requirements of this Return Policy.

From time to time, we offer limited-edition or seasonal products produced in small batches specifically for special occasions. Because of their limited availability, these products are considered final sale.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, please contact us as soon as possible.

For U.S. orders, damage must be reported within 3 days of delivery. For international orders, damage or defects must be reported within 7 days of delivery.

Please email support@bbaorganic.com and include:

• Your order number
• A description of the issue
• Clear photographs of the damaged or defective product
• Clear photographs of the shipping box and original packaging, if the item was damaged during shipment

Please keep the damaged item and all original shipping materials while we review your claim, as they may be required for verification or a carrier claim.

Verified damaged or defective items may be eligible for a replacement or refund, depending on the circumstances. When a return is required for a verified damaged or defective item, we will cover the applicable return shipping cost.

INTERNATIONAL ORDERS

All international sales are final. We do not accept returns or exchanges for international orders due to change of mind, ordering the wrong product, or no longer wanting the item.

Please review your order carefully before completing your purchase. If you have questions about a product before ordering, please contact us at support@bbaorganic.com

If an international order arrives damaged or defective, please contact us within 7 days of delivery. After reviewing the claim, we will work with you to determine an appropriate replacement or refund, depending on the circumstances.

REFUNDS

Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges and return shipping costs are non-refundable, except where otherwise stated for damaged or defective items.

If you use a prepaid return label provided by us, the cost of the return label will be deducted from your refund.

Proof of purchase, such as your order number or receipt, may be required to process a return or refund.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at support@bbaorganic.com.

We will make every effort to accommodate cancellation requests before an order has been processed or shipped. However, we cannot guarantee that an order can be canceled once it has entered processing or fulfillment.

If your order has already shipped, it cannot be canceled and will be subject to the applicable return terms outlined in this policy.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to assist you if the order has not yet shipped, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the carrier.

If an incorrect or incomplete address results in a package being delayed, returned, lost, or otherwise undeliverable, additional shipping charges may apply.

LOST OR STOLEN PACKAGES

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control.

If your tracking information indicates that your package has been delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the applicable shipping carrier.

If you still cannot locate your package, please contact us at support@bbaorganic.com, and we will assist where reasonably possible.

RETURN POLICY ABUSE

We monitor return, refund, replacement, and damage claims to help protect against misuse of our policies.

If we reasonably determine that there is a pattern of fraudulent, abusive, or improper activity, including repeated unsupported damage claims or other misuse of our return or refund procedures, we reserve the right, to the extent permitted by applicable law, to:

• Deny a return, refund, or replacement request
• Refuse future orders or transactions
• Restrict access to our services

PRODUCT LIFE

Our products are formulated with natural ingredients and are intended to be used within their recommended period after opening.

Please refer to the product packaging or individual product page for applicable storage instructions and recommended period of use after opening.

ALLERGIES & SENSITIVITIES

If you have sensitive skin or known allergies, review the product’s ingredient list carefully before use.

We recommend performing a patch test on a small area of skin before regular use, particularly if you have sensitive or reactive skin.

Discontinue use if irritation or an adverse reaction occurs.

CONTACT US

If you have questions about this Returns & Refunds Policy, please contact us:

Email: support@bbaorganic.com
Contact page: https://www.bbaorganic.com/contact