Return Policy
Returns
We want you to enjoy and feel confident in every product you purchase. If something isn’t quite right, we’re here to help. Please review our return and refund policy below.
Returns (U.S. Orders Only)
We accept returns within 14 days of purchase because we believe in giving you time to experience our products.
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Gently Used Products Accepted – We understand that trying skincare means using it! Returns are welcome as long as the product is lightly used and in its original packaging. However, we are unable to accept returns for products that are half-empty or nearly empty.
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Return Shipping Responsibility – Customers are responsible for return shipping costs, including the return label fee. Customers may use their own return shipping method, or we can provide a prepaid return label, with the return shipping cost deducted from the refund amount.
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Shipping Fees Are Non-Refundable – The original shipping cost is non-refundable, except in cases where the product was received damaged or defective.
Exceptions:
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Damaged or Defective Items – If your order arrives damaged or defective, we will cover the return shipping cost and issue a full refund upon verification.
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Limited Edition Products – These are final sale and cannot be returned or exchanged.
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Digital Products – Once purchased and delivered, digital items are non-refundable.
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Books & Journals – Returns are only accepted if they are in brand-new, unused condition.
To initiate a return, please email us at support@bbaorganic.com with your order number, and we’ll be happy to assist.
International Orders
All international sales are final, and no refunds will be issued unless the product is damaged or defective upon arrival. This policy includes situations where customers have changed their minds, ordered the wrong product, or no longer want the item.
Due to the complexities of international shipping, we are unable to accept returns for international orders. Please ensure that your order is accurate and meets your specifications before completing the purchase. If you have any question about a product please contact our support at support@bbaorganic.com we will be more than happy to assist you.
In the case of damaged or defective items in international orders, we will work with you to arrange for a replacement or refund, depending on the circumstances. If you receive a damaged or defective item in your international order, please contact our customer service within 7 days of receiving your order. We will work with you to address the issue and provide a resolution.
Refunds (if applicable)
To complete your refund, we will need a receipt or your order number. In case of problems, please contact us at: support@bbaorganic.com to specify the reasons for your problems, and then, if necessary, you can return the goods within 14 days.
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method; processing times may vary depending on your bank.
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Original shipping fees and return shipping costs are non-refundable, unless the item was damaged or defective.
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If you choose to use our prepaid return label, the return shipping cost will be deducted from your refund.
Order Cancelation
If you need to cancel your order you can email us immediately at support@bbaorganic.com so we can cancel and refund the order before shipping .
Shipping
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Note:
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We are not responsible for lost or stolen shipments.
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If the delivery address is entered incorrectly will work with you to get the package to you; please note this process might take 2-3 weeks, and bba organic takes no responsibility. However, we will do our best to deliver the package safely to you.
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Currently, we do not accept returns or exchanges for international orders. If a product is damaged or defective, please contact us at support@bbaorganic.com. We will be more than happy to help you.
Product Life
bba organic LLC products are made with natural, unrefined ingredients without synthetic preservatives and are almost always organic or wild-harvested. Because of this, our items are meant for regular use and should be consumed within 6-12 months once opened.
Contact Us
If you have any questions about the Return Policy, you can contact us:
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By email: support@bbaorganic.com
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By visiting this page on our website: https://www.bbaorganic.com/contact
Allergies
IF YOU HAVE SENSITIVE SKIN, PLEASE TEST ON A SMALL AREA INSIDE YOUR WRIST/ELBOW BEFORE REGULAR USE TO AVOID AN ALLERGIC REACTION.